Strategic Customer Service
John A. Goodman
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. The Author draws on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota. Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom using hard data and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Năm:
2009
In lần thứ:
1
Nhà xuát bản:
AMACOM/American Management Association
Ngôn ngữ:
english
Trang:
256
ISBN 10:
081441334X
ISBN 13:
9780814413340
File:
PDF, 1.03 MB
IPFS:
,
english, 2009
Amazon 
Barnes & Noble 
Bookshop.org
Bạn có muốn thêm cừa hàng sách? Xin liên lạc theo support@z-lib.fm
Chuyển đổi tập tin
Các kết quả tìm kiếm tiếp theo
Các lợi ích khác 
Từ khóa thường sử dụng nhất
Các mục liên quan
